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Add profile to service based agent - Could not save profile

  • 21 February 2023
  • 3 replies
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Hi,

When I attempt to add a user profile for testing with a domain user, after I click add, the cymulate interface comes back with “Could not save profile”

The profile creation does not work.  Tried with a couple of existing domain accounts and a new one.

Does anyone know how to resolve this issue?

Thanks,

Richard

 

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Best answer by Shiraz 21 February 2023, 10:51

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Userlevel 3
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Hi @richard.allen We need more details about how do you write the username ?

 

Shiraz

Product manager

Cymulate

 

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Hi Shiraz,

I think I may have found out what the problem is.  We use Cisco Duo for 2FA on all our servers and this appears to be preventing Cymulate from logging on using the supplied credentials.

I haven’t resolved the issue yet but for the timebeing, please don’t take any further action.

Kind regars

Richard

 

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Hi Shiraz

By uninstalling the Duo 2FA agent software, this has allowed the agent profile to be successfully created. 

Please archive this question. 

Kind regards

Richard

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