Service based agent connection

  • 22 February 2023
  • 0 replies


UPDATE: I just checked the console and now it appears to be connected. It looks like it takes about 10 to 15 minutes post-reboot to come up. Seems a bit long, but I’ll take it for now. :-)


I recently installed the service based agent on three machines. Two are running Windows Server 2019 and the other is running Windows 10 Pro.


The two machines running Windows Server are working properly. On the Windows 10 Pro machine, the service based agent will only connect to the gateway when the user account is logged on. Has anyone seen this?


The PC is joined to an Azure AD domain, so it’s not a traditional AD setup. This agent is configured for the email assessments as well, while the other two are not.


Any ideas on how to solve this, or is this expected behavior given how this machine is configured?



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