Installing the Service-based Agent SMTP

  • 12 October 2023
  • 3 replies


Hello, I'm a newbie.
While installing Service-based Agent, In SMTP screen, I don't know what to fill.
Email used to sign up for this trial is a Zoho email created under my own domain name.
Can someone help me.
Thanks and regards!


3 replies

Userlevel 3
Badge +3

Hi @lam_van 

You need to configure a mailbox that will be used to email gateway assessments.

This mailbox will receive emails from Cymulate, and it should be in the tested domain.


The pre reqs for the this mailbox are detailed here


And the setup guide is here (see clause #13)


In addition I’ll contact you with your CS manager for further assistance.



Product manager




Hi @Shiraz 
In Email Gateway Scenario, when select target email address (email used to sign up for this trial) below there is message ‘Please turn on the agent’. How can I turn on the agent.

Thanks and regards!

Badge +1

Hi @lam_van Could it be that you didn’t download the agent? 
I see that you are currently trying out our platform in a free trial :) 
We will have a member of our team reach out to you shortly to assist.