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The scan is blocked at 99%(2 days)

  • 22 March 2024
  • 1 reply
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Hello, we have the Cymulate endpoint to test XDR Cortex, and we've made exclusions in XDR. The issue is, we started the scan test on March 20th... it's been stuck at 99% since the evening of March 20th. It's been 48 hours already.

 

How can I see what's the cause?

 

Every time we run this test, it always encounters this problem and we have to stop the job.

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Best answer by renier_steyn 22 March 2024, 16:38

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Hi @Tiago_Marques ,

This is something that needs to be investigated by our support team. Please log a support ticket from the management interface or email support@cymulate.com to get the required focus on it.

Include the Assessment ID, which you can view here
 

If possible, please also share the attack logs for the particular assessment
%programdata%\Cymulate\Agent\Attacklogs\EDR\{AssessmentID}

Kind regards,

Renier

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