Agent authentication

  • 18 November 2022
  • 2 replies


We have been found that on system where Cymulate agent is installed and its https service is not getting up and showing red. It is shown that no authenticated client on the system.

2 replies


This Error message may appear when the Agent isn’t connected to any user.
To do that, you’ll need to generate a Linking Key to the Agent.

Please try to open the agent dashboard by clicking the app:

Please press “Generate” when the Linking Key windows appear:

If the linking key window doesn’t appear when the dashboard is open, please press the marked icon on the dashboard, and after pressing “Yes,” the linking key window should appear.

Log into the platform with the wanted user, and press the “Linking key”:

Copy the key:

Paste him in the Agent window:

If the issue isn’t resolved, please open a Support Ticket by emailing

Userlevel 3
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Hi @jatin_sadaye ,

In order for us to help you diagnose the problem I will need the following information:

  1. Does you agent is Service-based-agent ? 
  2. Which version ?
  3. Please provide screenshot with the relevant error



Shiraz, Product manager